We make returns easy by following the same process as your business.

Whether it was an impulsive order or the item wasn’t right for the customer, we’ll work with you to understand your returns process to ensure all your rules are met. We’re happy to follow a business’s bespoke returns policy no matter how complex.

Standard RMA process

Once an RMA has been raised by the seller through our system, our diligent warehouse team will mark the item against its business account as soon as its received.


If your business works within a grading system for returns, we’ll match returns to your conditions and take photographic evidence along the way to be uploaded to your account.

Accept and reject

If an item is outside of its returns or you’re unwilling to receive an order back into stock, we’ll happily accept or reject an order on your behalf at Goods-In.

Stock level updates

If returned stock is suitable to go back on the shelf, we’ll update your stock levels through our integrations, so any new orders can be fulfilled immediately.

Bespoke fulfilment services

Every business and its processes are different and we fully understand the need for consistency, for you, your stock and for your customer‘s experience. No matter your requirements or need for special arrangements, we’ll work with you to ensure a smooth and dependable service from the get-go.